Researching, diagnosing, troubleshooting and identifying solutions to resolve application and system issues.Taking ownership of enterprise customer issues reported and seeing problems through to resolution.Identify gaps in product functionality and working with Sales Engineers and Product & initiate new backlog items.
Identify systemic issues and work with relevant departments to propose solutions.Document resolutions so that Customer Service and Customer Success Managers can reuse.Working with the Enterprise Sales Engineers and Teams, becoming aware of new customer applications that will be supported upon contract conclusion.Resolving technical escalations and communicating back to Customer Service, Customer Success Managers and it some instances to Customers.Receiving escalations on technical issues from Customer Service and Customer Success Managers.Become an expert on the eFax backbone, eFax Collocations, eFax Inbound Platform and eFax Outbound Platform.Become an expert on the eFax Corporate product suite including the core fax to email product as well as the SOAP and Enterprise (RESTful) API for provisioning and faxing, eFax Router, eFax Messenger and the eFax Mobile Application.Employee Referral Bonus, Tuition Reimbursement, Internet Reimbursement.Health Savings Account, Flexible Savings account, Employee Assistance Program.Great Benefits Medical, Dental, Vision and Life Insurance.Communication will be through email, instant messaging applications, phone calls and zoom video calls. The Customer Success Engineer may respond to these escalations through communication with the Customer Support Representative, Customer Success Manager or directly with the Customer.
During the resolution of a technical issue, the Customer Success Engineer may engage with Engineering, Telecom, NOC, NetOps, Product Management or Sales Engineering. The Customer Success Engineer will work closely with Customer Service and Customer Success Managers to address escalations of technical issues for these VIP Customers.
The Customer Success Engineer will work with new customers during their on-boarding and implementation and existing customers who face technical issues. The Customer Success Engineer will need to understand the eFax Network Configuration, Hardware and Telecom Interconnects. The Customer Success Engineer will be the technical subject matter expert for the eFax Corporate product offerings including the Enterprise API, eFax Router, Mobile Applications and custom integrations. The Customer Success Engineer will be the technical point of contact for eFax Corporate's most important enterprise clients.
Efax messenger for windows 8 full#
Consensus Cloud Solutions is hiring for Full Stack Developer - Customer Success.
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